Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. Fortunately, I paid through pay-pal and have filed a claim. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. WORST COMPANY. Since EyeBuyDirect is an online retailer, so you do not get the option of going to your nearby store and returning the merchandise there. I completely agree with you! Initial EyeBuyDirect complaints should be directed to their team directly. The glasses I recieved were very prettybut not made very durable. I still could not a see a thing!! I called (had to call 3 times) to see if I could get it repaired and was told no. AT least you got them, even though they were useless. Luckily, I asked for proof of delivery! I fell and one of the lenses shattered. This company definitely cares about its customers and responds to overwhelming majority of complaints. Do you agree with Eyebuydirect’s star rating? Eyebuydirect is ranked 37 out of 580 in Medical Supplies and Equipment category. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! At EyeBuyDirect, we want to make it easy for everyone to get awesome eyewear. I asked her to get a printed prescription. NO. This would have been the tenth or twelfth time I had worn them. On day 32 of having them they literally fell off my face. Do you think we sent you our prescription for fun or what? In addition to offering great prices and reliable service, EyeBuyDirect also partners with nonprofits to distribute glasses to people in need. EyeBuyDirect Inc. is a global prescription lab and optical retailer specializing in the volume production of affordable prescription eyeglasses. Do you agree with Eyebuydirect’s star rating? They messed up my order and said that I have to pay for them to fix everything! Great customer service + great pricing = what could be better? They offer several different product guarantees. Rights Reserved, You Are About to Contact PissedConsumer.com, “I need some information for my insurance”, “Trying to get a discount that is not expired.”, “I been trying to place an order online for 2 days and it won’t let me complete my order!”, https://www.eyebuydirect.com/shipping-and-returns. The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. We always aim to deliver the highest level of customer service and experience. Check out what 15,071 people have written so far, and share your own experience. Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. Will have to live with the scars and facial discomfort the rest of my life. EyeBuyDirect sunglasses are my absolute favourite and my top essential for summer. 170 Austin, TX 78741. Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. EyeBuyDirect aims to make the shopping process easy for customers every step of the way, and it’s clear they take their commitment to customer satisfaction seriously. I can't see anything wearing these glasses. www.eyebuydirect.com. Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. Well, I really needed those glasses so I paid. Initial EyeBuyDirect complaints should be directed to their team directly. They are a rip-off in my opinion. And now you refused to refund? No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! Bunch of [censored]s!!! The algorithm is subject to change in future. Data we collect when you sign up or when you order products. Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. The new pair came in four weeks later in pieces. Orders with a total value above $99 will be shipped via USPS for free (U.S.A only). All in all, I will just say, BUYER BEWARE! Product warranty does not cover damage caused by accidents, negligence, or improper care. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. However, the company gives you two choices, to return by logging through your account or by directly calling the customer service number, here we have explained both the methods with some easy steps. The reps I have spoken to do not speak good english. They said they guarantee I'll be satisfied. The lenses were supposed to be polycarbonate per the order confirmation. I got my glasses already broken. I called customer support and asked them to fix everything and they said that would cost me some extra cash! Turns out they were not. I have had three pairs of glasses and they have seen harder times. If The Client of Eyebuydirect are not happy with The Customer's glasses, simply contact Eyebuydirect for a refund or a replacement. The Client's glasses will usually reach The Client faster, but may take the full 14 business days depending on the complexity of The Customer's prescription and the package The Client of Eyebuydirect selected. Shipping speed, Prices, Price, Quality, Website, Cons: Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or be sent a replacement. I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. Do you agree with Eyebuydirect’s star rating? After about 2 weeks the screws started coming loose. www.eyebuydirect.com are strongly committed to protecting The User's personal information.