Beach was amazing. Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. This resort provides a wonderful environment where you are immersed in nature, surrounded by wildlife and beautiful lush landscapes. This is the version of our website addressed to speakers of English in the United States. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Wanted to make sure i am making the right choice of a resort. Check them out below. Entertainment at night was also great. Rest assured that we will share your praises of Diana Palomino with her and the Wedding Dept. I haven’t even received a map of the place!!! Ratings: Staff [6.4] - Cleanliness [7.3] - Location [6.7] GreenLeaders Silver level Welcome to Sandos Caracol Eco Resort, your “home away from home” in the Riviera Maya. You check in at the front desk and are directed to guest services. Check-In was a little slow, but as we checked in after 3pm, went smoothly. One of our awesome Travel Specialists will contact you shortly with more information on both , Wow! The Select Club offers a stylish swimming pool, adults only beach section, jacuzzi area, 24-hour room service, à la carte pool-side restaurant, beach club, exclusive check-in lounge, and more. Well, read on for my Sandos Caracol Hotel Review. The beach is long (you can walk for miles) and wide and white. They are villas with 3 floors and 12 rooms each. There is very little info and help for first timers around here!!! It is easy on your pocketbook, offers a LOT of bang for your buck, and is a fabulous family-friendly resort with a ton of activities for kids. Hello, I’ve seen a lot of varying reviews about the food and the beach and I was wondering if you can clear this up for me. Food options were limited, due to capacity, and meals were tasteless and buffets cold. It’s got a great jungle atmosphere with a real cenote you can swim in and plenty of wild life around.The hotel and rooms are not modern but you can’t beat the wildlife atmosphere of the place and the awesome selection of entertainment in the hotel for the family. :-) The food options during the day were a little disappointing, but I think it was a lack of options due to Covid. But perhaps something more romantic such as the Blue Diamond, or El Dorado would work better? Since then, Sandos Caracol has added two new areas with bigger water slides. Mexico is not the U.S., especially in the earlier hours. Book Sandos Caracol Eco Resort, Mexico on Tripadvisor: See 20,771 traveller reviews, 21,891 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #67 of 282 hotels in Mexico and rated 4.5 of 5 at Tripadvisor. Always at your service! Hey Theresa, I will have one of our expert wedding specialists reach out to you asap to discuss the different menu options at the different hotels. Also which restaurant was the best and hardest to get a voucher for, going to try and request via email before we arrive, heard it could be done. Also how can I view the room service menu? This is so frustrating! Claim your listing for free to respond to reviews, update your profile and much more. Self-proclaimed crazy dog lady, right here (if you have called our toll-free number, chances are you have heard our PlayaDelCarmen.com mascots). Warren B Web Relations Manager Sandos Caracol Eco Resort, My family (3 generations) visited between Christmas and New Years. That was enough. Thanks. And how is the sand on the beach itself? Where do I begin!?!? They have been modernized as eco-rooms using solar panels. You must book this category to gain access. They’re big and beautiful! The next ‘jump’ was for kids I would say 6-8 (based on height) with 3 larger slides. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. Book Sandos Caracol Eco Resort, Riviera Maya on Tripadvisor: See 20,769 traveller reviews, 21,890 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #66 of 282 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. There are a few unique activities here you can do, like see the wildlife that lives in the resort itself through its various nature paths and areas, or swim in a cenote. Browse Venue prices, photos and 174 reviews, with a rating of 4.8 out of 5. All day, the Kids Club caters to children of 2 to 12 years, while the entertainment staff plans different adventures for teens. Sandos Caracol Eco Resort 3.96 based on 463 reviews #30 of 120 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. One of our amazing Travel Specialists will contact you shortly, with information the The Sandos Caracol and it’s room types and locations . We were at Sandos Caracol eco resort a few years back and they had this great little waterslide area with a dozen or so slides for the kids. They thought with the various activities included on the resort plus the safe food options (there are some VERY picky eaters in my family) that this would be a good choice. This area is the furthest from the beach. We like clean and updated rooms! Sarah, Hi Sarah! The resort is located on a wide stretch of white sand beach. Here at Sandos Caracol Eco Resort, you can swim in the crystal-clear waters of a ancient jungle cenote,… Couples in particular like the location – they rated it 8.4 for a two-person trip. How far is the Sandos caracal from the main city market. Page 2. Without you even realizing that the helpful, friendly guests services guy or gal has done so they have, making you think nothing of their invitation for a tour. Pretty tough job, right? It seems you know the layout of the resort quite well. If you are a hardcore foodie, this may not be the resort for you. It’s a pleasure Scott! I am also a nature lover and when it comes down to it, any other animal around, too. One of the top attractions in Playa del Carmen and the Riviera Maya are the cenotes. Choose between fully furnished spacious villas, and up to 5 different family room options ranging from standard rooms to breath-taking penthouse suites. The Sandos Caracol works with Coco’s Animal Welfare to offer cat cafés (where the strays have access to food, water, shelter, and veterinary care), and they let the naturally occurring wildlife be where they are supposed to. Always at your Service! Not really my cup of tea, but I was impressed that the other wildlife was left to be. Sandos Caracol offers a variety of activities for guests of all ages. Our family love it and our friends and family that couldn’t be there but also could enjoy trough social midia and we’re amazed as well, Hi Fabricio, Thanks for having taken the time to share your comments and opinions of your Destination Wedding stay with us at Sandos Caracol Eco Resort. From my visit, I really enjoyed the place and found it to be as an enjoyable experience as ever. These rooms are closest to the beach. The resort was so beautiful, the staff were wonderful and they are really taking the pandemic seriously! The sea is turquoise, the water is clear, but expect a few rocks here and there. I was also wondering how recent you’re trip was because one review said it’s under new management and not as good as it used to be. One of the best parts is that I get to stay in the hotels that PlayaDelCarmen.com offers. Board games, sports, it really doesn’t matter. Take your pick from fully furnished spacious villas, to family friendly room options including standard rooms and chic penthouse suites with an ocean view. Now I have one word for to describe the wedding and wedding staff and that is PHENOMENAL! It is an amazing option for a destination wedding, with different room categories for your different guests and offers really original options for the ceremony, such as by the cenote. You can explore a different area every day and still find something new. Mosquitos were not a huge problem when we were there, but if you can’t handle any at all (or tend to react badly to bites) you may want to consider this. Good sand and lots of beach chairs. Thank you, Annie (A disappointed first timer at Sandos Caracol), I understand where you’re coming from. We went in once. Our group (10) used 4 rooms. And the best part, all of it is included. We look forward to welcoming you back at your earliest convenience. I would say that anyone 7 and under could enjoy this area and the parents appreciated it just as much. The Sandos Caracol Eco Resort is 2 mi from the Church of Guadalupe and a 45-minute drive from Cancún Airport. Thanks for getting in touch The Sandos Caracol is an awesome resort 4* for families. Our poolside waitress was also awesome, Annayuri. caracol beach, sandos caracol eco hotel, sandos caracol beach resort spa, sandos select club, sandos caracol mexico, hotel sandos caracol eco, caracol village hotel playa del carmen, sandos caracol beach & spa mayan riviera, sandos caracol resort, sandos caracol riviera maya, sandos caracol playa del carmen, Carretera Puerto Juarez-Chetumal Km. This did not seem to stop anyone from swimming. Nothing gives you a wow moment like seeing a wild monkey up close. I am glad you enjoyed the blog. . Hi Susan, Thanks for having taken the time to share your straight to the heart comments and opinions of your recent stay with us at Sandos Caracol Eco Resort. Food changed some Daily but the main dishes were consistent. Customer service went bad after this. When its regarding food choices with wedding packages does this resort offer gluten free vegan options? We also were thrilled with all of the wildlife on the resort: lots of monkeys, toucans, lemurs, and peacocks! Hello, I am currently staying here at the resort in playa del Carmen, can someone help me make reservations at the Japanese restaurant and how do I get in the Brazilian steak house with kids? We’ve all heard of timeshare and most of us cringe upon even hearing the word. Review of Sandos Caracol Eco Resort Reviewed June 25, 2019 Malena at the reception desk provided incredible guest service! Thanks! The Sandos Eco Hotel concept is that they have only developed 30% of the land. Always at your Service! Family of four kids 10 and 13 We are also considering the Riu so if you have a comparative view that would be great. It looks wonderful with lots of activities though more I have learned from.other trips can mean more to maintain. I would go back to the Sandos any day. One of the natural occurrences is mosquitos. We are 60 years ildbooked penthouse select club adult only. That way, I get to know first-hand what the experience is like. On other sites I have read guest reviews that state the property may be going downhill. It was incredible. While I know of, and have visited, other hotels in the area with much better beaches (storms have removed most of theirs), I chose Sandos because of available activities for my young granddaughters. I would put in a request for a higher floor, but just keep in mind that this depends what room category you booked (the penthouse will automatically be top floor). Behold, my honest review of the Sandos Caracol Eco Resort in the Riviera Maya! more. Thanks Richi, Kevin and Ruben! Book Sandos Caracol Eco Resort, Mexico on Tripadvisor: See 20,765 traveller reviews, 21,890 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #67 of 282 hotels in Mexico and rated 4.5 of 5 at Tripadvisor. While your comments are not typical of the vast majority of our guests experiences, we assure you that we will be forwarding your review to our Resort Management for their perusal. Thank you! I hope that helps. Thanks for this post, it confirmed everything we were wondering about this resort. She totally understood our necessity and limited budget. We assure you that we will be forwarding your review to our Resort Management for their perusal. We live in an area where recycling is still not the norm, and where Styrofoam and plastic are rampant. The result is dense vegetation that is extremely lush and tropical. I am looking into booking adult only select club at Sandos Caracol as a wedding gift for my niece to spend part of their honeymoon at. Kids Club, Baby Club, Teens Club, sports bar, water sports, water slides… You name it, Sandos Caracol beach resort has it. Please see our partners for more details. 121 reviews of Sandos Caracol Eco Resort "A wonderful all inclusive resort for the entire family to love!!!! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I'll start with the pros. Any help would be greatly appreciated and would possibly prompt me to come back? I’ve done many hotel reviews and Sandos Caracol has my vote. Facility needs continued clean up from recent storms: downed trees, trash on trails, rooms with leaks, etc. That being said, it is away from the noise and hustle bustle around the rest of the resort. The Sandos Caracol has almost 1,000 rooms. It seems to bring us together in a way that many other activities cannot. There is also an adult's only section which includes adult’s only facilities and exclusive areas. Well, Sandos has what they call a vacation club, or membership. I hope that helps. Always at your service! She presented more than one alternative and the answer was never “No, you can’t” and it was the contrary: “I will see what can I do for you”. The hotel was great. The giant water park, world-class entertainment, and the beautiful beach location Sandos Caracol Eco Resort is one of the best all-inclusive resorts in Riviera Maya for both families and adults. There are more places to choose from in the Playa del Carmen area. I've stayed at many all-inclusives in my life, and this is lowest on my list. Manager ! Book Sandos Caracol Eco Resort, Playa del Carmen on Tripadvisor: See 20,764 traveller reviews, 21,886 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #67 of 282 hotels in Playa del Carmen and rated 4.5 of 5 at Tripadvisor. But then again, I never went hungry . We saw sereques throughout the site (aka agouti’s they are harmless, like jacked up guinea pigs), many coatis are similar to raccoons so watch out they will steal your food if given the chance. Reservations were easy. The giant water park, world-class entertainment, and the beautiful beach location Sandos Caracol Eco Resort is one of the best all-inclusive resorts in Riviera Maya for both families and adults. Now the hotel does do everything possible to combat them, including regular fumigation and offering free biodegradable mosquito repellent in many areas of the resort. In the midst of a lush area at the edge of an exotic jungle, it is surrounded by cenotes, mangroves, and a natural lagoon. They do not provide bottles of water in the rooms, but instead a garrafon (large jug). GreenLeaders Silver level Welcome to Sandos Caracol Eco Resort, your “home away from home” in the Riviera Maya. Bring water shoes. Maybe 5 years ago. A Solo Females Guide To Travel in Cancun & The Riviera Maya 2021, Xel-Ha VS Xcaret: What’s the Difference? We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. It is actually quite informative, and if you want to make the most of your time there, it’s a great intro to what’s available. Book Sandos Caracol Eco Resort, Playa del Carmen on Tripadvisor: See 20,708 traveler reviews, 21,676 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #40 of 265 hotels in Playa del Carmen and rated 4.5 of 5 at Tripadvisor. We have lots of exciting accommodation options to suit the needs of all travelers looking for an unforgettable Riviera Maya all-inclusive vacation. Hi Sarah, nice blog… I just booked a double room at Sandos Caracol in the adults only select club area, would you know of a room number that I can request, off the ground floor and with nice views, PS we love the animals too. Some restaurants are closed. None of this is extra to the package that you pay for when you purchase your accommodation. • Eco Family Suite (2 Adults + 3 Children) • Stayed 7 nights • Submitted from a mobile device The one thing was the beach, it was very rocky. This means that the existing vegetation has been left to grow as nature intended. , Your email address will not be published. Welcome to Sandos Caracol Eco Resort, your “home away from home” in the Riviera Maya. It had a variety of food that was pretty decent. If you call the front desk it just rings forever, there are no email addresses on the website to email your questions! The towels were replaced, even though I asked for them not to be. Sandos Caracol Eco Resort: Sandos Caracol Eco Resort - See 20,769 traveller reviews, 21,198 candid photos, and great deals for Sandos Caracol Eco Resort at Tripadvisor. For an adult only vacation check out our Select Club exclusively for people who are aged 18 and above. Specialties: Immerse yourself in nature and ancient Maya history at our truly unique all inclusive resort in Playa del Carmen, Mexico. Check your inbox Have an awesome weekend! They also have a kind of petting zoo area with donkeys, chickens, and a few pigs. Keep your eyes peels for the Monkeys!!!! Room rates include meals and beverages at onsite restaurants and bars. GreenLeaders Silver level Welcome to Sandos Caracol Eco Resort, your “home away from home” in the Riviera Maya. The property is divided into adults-only and family-friendly sections, meaning that some rooms and restaurants, and a pool, are free of kids. The ones in the 70’s are closer to the lobby and some have views of the parking lot. Thanks for the immediate response! The giant water park, world-class entertainment, and the beautiful beach location Sandos Caracol Eco Resort is one of the best all-inclusive resorts in Riviera Maya for both families and adults. 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